At OmanBizPro, we are committed to ensuring your satisfaction with our business management solutions. This Refund Policy outlines our procedures and conditions for refunds and cancellations of our products and services. Please read this policy carefully before making a purchase.
1. General Refund Terms
We strive to provide high-quality business management solutions that meet the needs of our customers. However, we understand that there may be instances where a refund is appropriate. Our refund policy varies depending on the type of product or service purchased.
For all refund requests, the following general terms apply:
- Refund requests must be submitted within the specified timeframe for each product or service category.
- All refund requests must be made in writing through our official channels (email, support portal, or written letter).
- Refunds will be issued using the original payment method when possible, unless otherwise specified.
- Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
- Refund amounts may be subject to deductions for usage fees, setup costs, or other charges as specified in this policy.
- OmanBizPro reserves the right to refuse refund requests that do not comply with this policy.
2. Software Products Refund Policy
2.1 Pre-Implementation Period
For software products purchased but not yet implemented:
- Timeframe: Within 14 calendar days of purchase.
- Eligible for full refund: Yes, provided no implementation has begun.
- Requirements: The refund request must be submitted in writing with your order number and reason for the refund.
2.2 During Implementation Period
For software products in the process of being implemented:
- Timeframe: Before implementation completion or 30 days from purchase, whichever comes first.
- Eligible for partial refund: Yes, minus a 25% implementation fee and any customization costs incurred.
- Requirements: A detailed explanation of why the software does not meet your requirements must be provided.
2.3 Post-Implementation Period
For software products after implementation is completed:
- Timeframe: Within 14 days of implementation completion.
- Eligible for partial refund: Yes, minus implementation fees, customization costs, and a 30% restocking fee.
- Requirements: Documentation demonstrating that the software does not function as advertised must be provided.
After 14 days post-implementation, software products are generally not eligible for refunds. However, we will work with you to address any issues or concerns with the software's functionality.
3. Implementation Services Refund Policy
3.1 Before Implementation Begins
For implementation services purchased but not yet started:
- Timeframe: Any time before the scheduled implementation start date.
- Eligible for full refund: Yes, minus a 10% administrative fee.
- Requirements: Cancellation notice must be submitted at least 72 hours before the scheduled start date.
3.2 During Implementation
For implementation services in progress:
- Timeframe: Any time during the implementation process.
- Eligible for partial refund: Yes, prorated based on the percentage of work completed, minus a 15% administrative fee.
- Requirements: A detailed explanation of the reasons for cancellation must be provided.
3.3 Post-Implementation
For implementation services after completion:
- Timeframe: Within 14 days of implementation completion.
- Eligible for partial refund: Only if the implementation demonstrably fails to meet the agreed-upon specifications. The refund amount will be determined on a case-by-case basis.
- Requirements: Documentation of implementation deficiencies must be provided.
4. Subscription Services Cancellation Policy
4.1 Monthly Subscriptions
For monthly subscription services:
- Cancellation timeframe: At any time before the next billing cycle.
- Eligible for refund: No refunds for the current billing period. Service will continue until the end of the paid period.
- Requirements: Cancellation notice must be submitted at least 5 business days before the next billing date to prevent automatic renewal.
4.2 Annual Subscriptions
For annual subscription services:
- Cancellation within 30 days: Eligible for a prorated refund minus one month's service fee and a 10% administrative fee.
- Cancellation after 30 days: Eligible for a prorated refund of the remaining months, minus a 20% early termination fee. The minimum charge is 3 months of service.
- Requirements: Cancellation notice must include the account information and reason for cancellation.
4.3 Subscription Renewals
For automatic subscription renewals:
- Accidental renewal: If you forgot to cancel and were automatically renewed, you may request a refund within 7 days of the renewal date, subject to a 10% administrative fee.
- Requirements: You must not have used the service during the new billing period.
5. How to Request a Refund
To request a refund, please follow these steps:
- Contact our Customer Support: Submit your refund request through one of the following channels:
- Email: [email protected]
- Support Portal: https://support.omanbizpro.com
- Mail: OmanBizPro, 656 Isla Port, Lake Freddie, CR2 8EN, Muscat, Sultanate of Oman
- Provide Required Information: Your refund request should include:
- Your full name and company name
- Order number or invoice number
- Date of purchase
- Product or service purchased
- Reason for the refund request
- Any relevant documentation supporting your request
- Verification Process: Our customer support team will review your request and may contact you for additional information if needed.
- Refund Decision: You will be notified of the decision regarding your refund request within 5 business days.
For urgent refund inquiries, you may also contact our customer support team directly at +443178137145 during our business hours (Sunday-Thursday, 9:00 AM - 5:00 PM GST).
6. Refund Processing and Timeframes
6.1 Processing Times
Once a refund is approved, you can expect the following processing times:
- Credit/Debit Card Payments: 5-10 business days for the refund to appear on your statement.
- Bank Transfers: 7-14 business days for the refund to be processed.
- Online Payment Platforms (PayPal, etc.): 3-5 business days for the refund to be processed.
6.2 Refund Confirmation
You will receive a confirmation email once your refund has been processed. This email will include details about the refund amount and the payment method used for the refund.
6.3 Partial Refunds
In cases where a partial refund is issued, the email confirmation will include a breakdown of the refund calculation, including any deductions for fees, services rendered, or other charges as specified in this policy.
7. Refund Exclusions
The following products, services, or situations are generally not eligible for refunds:
- Custom Development: Products or services that have been custom-developed specifically for your business requirements are non-refundable once development has begun.
- Training Services: After training sessions have been conducted, training fees are non-refundable.
- Data Migration Services: Once data migration has been completed, these services are non-refundable.
- Extended Support: Extended support packages are non-refundable after the support period has begun.
- License Keys and Digital Activations: Once a software license key has been issued or a digital product has been activated, it is non-refundable.
- Promotional or Discounted Purchases: Products or services purchased at a discounted rate or as part of a promotional offer may have limited or no refund eligibility, as specified at the time of purchase.
- Violation of Terms: No refunds will be issued if you have violated our Terms and Conditions or other legal agreements.
- Third-Party Products: For third-party products resold by OmanBizPro, the original manufacturer's refund policy may apply.
Despite these exclusions, we are committed to customer satisfaction and will review each case individually. If you have a unique situation not covered by this policy, please contact our customer support team to discuss possible solutions.
